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Trust & Safety

Safety is built into everything we do

Worksy connects people — and we take that responsibility seriously. Here's exactly how we protect both Clients and Service Providers on our platform.

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Identity Verified

Every pro undergoes ID verification before joining

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Background Checked

Criminal screening on all Service Providers

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Rated & Reviewed

Ongoing accountability through real customer reviews

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Dispute Support

Our team steps in to help resolve booking issues

HOW WE VET PROS

Our verification process

We don't just let anyone list on Worksy. Every Service Provider goes through a structured vetting process before they can accept a single booking.

1
Application Review
Every prospective pro submits an application with their personal details, trade category, and experience. Our team reviews each application individually.
2
Identity Verification
We verify each applicant's South African ID document to confirm they are who they claim to be before any further steps are taken.
3
Background Screening
A criminal background check is conducted on all applicants. Anyone with a history of violent offences, fraud, or crimes against persons is automatically declined.
4
Credentials Check
Where applicable (e.g. electricians, plumbers), we request and review relevant trade certifications or proof of professional experience.
5
Ongoing Performance Monitoring
Once active, pros are continuously monitored through our rating system. Sustained poor reviews or complaints may result in suspension or removal.
MT
Michael Tebogo
Master Plumber
✓ VERIFIED
Identity verified — SA ID confirmed
Background check — clear
Trade certification reviewed
Application approved by Worksy team
Rating maintained above 4.5 ★

All badges are awarded after successful completion of each check

COMMUNITY GUIDELINES

Rules everyone must follow

These standards apply to all users — Clients and Service Providers alike. Violations may result in account suspension.

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Respect all users

All interactions on the Worksy Platform must be respectful and professional. Harassment, threats, abuse, or discrimination of any kind will not be tolerated.

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Be honest

Clients must accurately describe their jobs. Service Providers must accurately represent their qualifications and capabilities. Misrepresentation leads to immediate removal.

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Keep transactions on-platform

All bookings and payments must happen through Worksy. Arranging jobs or payments off-platform to avoid fees violates these guidelines and removes your protections.

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Honest reviews only

Reviews must reflect genuine experiences. Fake, incentivised, or retaliatory reviews undermine the community and will be removed. Repeated violations lead to account removal.

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No illegal activity

The Platform must not be used for any illegal purpose. This includes fraud, money laundering, or facilitating any unlawful services. We will report illegal conduct to authorities.

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Respect property

Service Providers must treat Client properties with care and respect. Clients must provide safe and reasonable access for the work to be completed.

WHAT WORKSY COVERS & DOESN'T COVER

Being transparent about our limits

We believe in being upfront. Here is an honest breakdown of what we can and cannot do.

✓ What Worksy will do

  • Verify the identity and screen the background of all Service Providers as a good-faith measure
  • Provide a dispute support channel for booking-related issues reported through the Platform
  • Withhold payment to a Service Provider until the Client confirms job completion
  • Investigate reports of misconduct and take appropriate action including suspension or removal
  • Issue refunds at our discretion in cases where a confirmed booking was not fulfilled
  • Provide responsive customer support via WhatsApp and email

💬 For any dispute or concern, contact us immediately at info@worksy.co.za or WhatsApp +27 71 451 7038.

✕ What Worksy cannot do

  • Guarantee the quality, standard, or outcome of any service performed by a Service Provider
  • Be held liable for property damage, personal injury, or financial loss resulting from services
  • Act as an insurer — we do not carry or provide insurance on behalf of any party
  • Guarantee that all information provided by Service Providers is accurate at all times
  • Resolve disputes that arise outside of the Platform or from off-platform arrangements
  • Be responsible for outcomes of jobs where the client provided incorrect or incomplete information

⚠️ Clients engage Service Providers at their own risk. Worksy is a connector platform, not a contractor or employer.

REPORT A CONCERN

Something doesn't feel right?

If you've had a bad experience, witnessed misconduct, or have a safety concern — please tell us. Every report is reviewed by our team, and we take all concerns seriously.

Reports can be made anonymously. We will never share your identity with the person you are reporting without your consent.

Email a report
info@worksy.co.za · Reviewed within 24hrs
WhatsApp us urgently
+27 71 451 7038 · Fastest for urgent issues
Submit a formal report
Use our contact form for detailed reports